First-class help & support service
When software becomes a core tool of any business, it is vital that you can rely on easily accessible and professional support as and when you need it.
We provide this peace of mind to our customers by including training sessions and a free 12 month subscription to the In-Site Support Service with each purchase of the software. Users of the cloud based version have full support contract is included with the monthly subscription
We also have a state of the art support ticket system that allows you to monitor the progress of your support queries and a knowledge base where you and your staff can discover how to get the most from your software.
The standard support service includes
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Telephone Support
We have a dedicated support team that are ready to take your call and help you during office hours of 9am till 5pm.
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Remote Support
Using In-Site remote we can take control of the computer at your park and work with you to quickly deal with issues.
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Software Updates
We are constantly updating the software with new features and fixes to make it work more efficiently for our customers.
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Access to report templates & doc library
We have an ever-growing library of useful documents and custom report templates to download and use.
Optional support service extras
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Extra Remote Training Sessions
Get more out of your In-Site software with a quick one-to-one session over the internet.
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Extra On-site Training Sessions
If you prefer a more face to face session, we can visit your park and provide training to your staff.